Returns & Refunds

Returns – Refunds

The Studio Room adheres to the guidelines set in place by South Australian Returns & Refunds rights law.

Cancelled Orders

If you have placed an order and decide to cancel your order within 3 days of placing your order you will receive a refund minus 20% restocking fee.

There are no refunds for change of mind. Ie not strong enough, wrong fragrance chosen, waiting times for backorders etc. These are not reasons for a refund and do not make an item faulty.

All items are checked for chips cracks and breakage before purchase. If you find your candle does have a chip/crack etc please make contact within 3 days and we will exchange it for you. You will need to supply images of the damage.

For non candle items – all goods are checked before you leave so please take care not to damage them accidentally. If it’s been broken in transit you will need to work with us to obtain a refund or replacement. You will need to send us photos of the damaged/broken item and where possible return to us.

Electricals come with a 3 month store warranty. If you have issues don’t hesitate to let me know.

Wax products will only be exchanged if deemed faulty. A melt that is the wrong fragrance or not strong enough or to too strong for your liking is not deemed faulty so please choose carefully.

All costs to return an item are to be borne by the purchaser. Once items have arrived safely to TSR. if they are deemed to be faulty you will be issued a credit for shipping the item back to us. Please ensure you forward a copy of the shipping 

https://www.sa.gov.au/topics/rights-and-law/consumer-rights/legal-matters/refunds-and-returns